Civic Reports
Enterprise

Updates and Maintenance

Information about StellarNotes updates, maintenance schedules, and version management

Updates and Maintenance

This page provides information about StellarNotes updates, maintenance schedules, and best practices for keeping your installation up to date.

Update Schedule

Regular Updates

  • Security Updates: Released as needed (typically within 24-48 hours of discovery)
  • Feature Updates: Released monthly on the first Tuesday
  • Bug Fixes: Released bi-weekly or as needed for critical issues

Maintenance Windows

  • Scheduled Maintenance: First Sunday of each month, 2:00 AM - 4:00 AM UTC
  • Emergency Maintenance: Announced at least 2 hours in advance when possible

Version Management

Current Version

  • Production: v1.0.0
  • Beta: v1.1.0-beta
  • Development: v1.2.0-dev

Support Policy

  • Latest Version: Full support and updates
  • Previous Major Version: Security updates only for 12 months
  • Legacy Versions: End-of-life support available via enterprise contracts

Update Process

# Enable automatic updates
npm run update:auto

# Check update status
npm run update:status

Manual Updates

# Check for available updates
npm run update:check

# Download and install updates
npm run update:install

# Restart services
npm run restart:services

Enterprise Updates

For enterprise deployments, updates can be managed through:

  • Azure DevOps pipelines
  • Kubernetes rolling deployments
  • Blue-green deployment strategies

Pre-Update Checklist

Before applying any update:

  1. Backup Data

    • Database backup
    • Configuration files
    • User-uploaded content
  2. Review Release Notes

    • Breaking changes
    • New features
    • Known issues
  3. Test Environment

    • Deploy to staging first
    • Run automated tests
    • Verify integrations
  4. Rollback Plan

    • Document rollback procedure
    • Prepare previous version artifacts
    • Notify stakeholders

Post-Update Verification

After applying updates:

Health Checks

  • Application starts successfully
  • Database migrations completed
  • API endpoints respond correctly
  • Authentication systems functional
  • File uploads/downloads working

Performance Validation

  • Response times within acceptable range
  • Memory usage normal
  • Database queries optimized
  • Background jobs processing

Security Verification

  • SSL certificates valid
  • Access controls functioning
  • Audit logs recording properly
  • Security headers present

Rollback Procedures

Immediate Rollback (Emergency)

# Stop current version
npm run stop

# Restore previous version
npm run rollback:immediate

# Verify rollback success
npm run health:check

Planned Rollback

# Graceful shutdown
npm run shutdown:graceful

# Restore from backup
npm run restore:backup --version=previous

# Restart with previous version
npm run start:previous

Notification Channels

Stay informed about updates and maintenance:

Email Notifications

Status Pages

Community Channels

Maintenance Modes

Planned Maintenance

During scheduled maintenance:

  • Read-only mode activated
  • New sessions blocked
  • Existing sessions preserved (up to 30 minutes)
  • Status page updated

Emergency Maintenance

For critical issues:

  • Immediate service interruption
  • All users notified via multiple channels
  • Regular status updates every 15 minutes

Configuration Management

Environment-Specific Configurations

{
  "production": {
    "updateChannel": "stable",
    "autoUpdates": false,
    "maintenanceWindow": "02:00-04:00 UTC"
  },
  "staging": {
    "updateChannel": "beta",
    "autoUpdates": true,
    "maintenanceWindow": "01:00-02:00 UTC"
  },
  "development": {
    "updateChannel": "nightly",
    "autoUpdates": true,
    "maintenanceWindow": "any"
  }
}

Feature Flags

Control feature rollouts during updates:

  • Gradual rollout: Enable for percentage of users
  • A/B testing: Test new features with control groups
  • Emergency disable: Quickly disable problematic features

Troubleshooting Updates

Common Issues

Database Migration Failures

# Check migration status
npm run db:migration:status

# Manually run failed migration
npm run db:migration:run --migration=specific_migration

# Rollback migration if needed
npm run db:migration:rollback --steps=1

Service Startup Failures

# Check service logs
npm run logs:service --tail=100

# Verify configuration
npm run config:validate

# Clear cache and restart
npm run cache:clear && npm run restart

Performance Degradation

# Monitor system resources
npm run monitor:performance

# Analyze slow queries
npm run db:analyze:slow

# Clear application cache
npm run cache:application:clear

Support and Escalation

Self-Service Resources

  1. Knowledge Base: https://docs.stellarnotes.com/troubleshooting
  2. Community Forum: https://community.stellarnotes.com
  3. GitHub Issues: https://github.com/stellarnotes/issues

Professional Support

  • Standard Support: Business hours, response within 24 hours
  • Premium Support: 24/7 availability, response within 4 hours
  • Enterprise Support: Dedicated support team, response within 1 hour

Emergency Escalation

For production-down scenarios:

  1. Phone: +1-800-STELLAR (24/7)
  2. Emergency Email: emergency@stellarnotes.com
  3. Slack Connect: #stellarnotes-emergency

Compliance and Auditing

Change Management

All updates are tracked and logged:

  • Change requests documented
  • Approval workflows enforced
  • Deployment logs maintained
  • Rollback procedures tested

Compliance Requirements

  • SOC 2: Change management controls
  • ISO 27001: Information security management
  • GDPR: Data protection during updates
  • HIPAA: Healthcare data security (if applicable)

Contact Information

For questions about updates and maintenance:

On this page